We encourage our patients to give us feedback, and when they are unhappy, to make a complaint if our service has not met their expectations. 

If you do have a complaint about the service you have received you can be assured that this will be dealt with promptly and professionally and we will use the complaint to learn and better our services. Patients will not be discriminated against for making a complaint and it will not have any negative effect on their treatment. 

The Practice Manager has the overall responsibility for dealing with complaints, but you are welcome to speak to any member of staff should you feel you are unhappy with any aspect of the care you receive in and from the practice. 

All complaints will be dealt with as quickly as possible. Should you give a verbal complaint, be it over the telephone or face to face, you will be asked to send a written account of events with details of the complaints, via post or email, this is so that we have all information clearly recorded. You will be given a time frame once the full circumstances have been discussed. You are also welcome to make a complaint in writing, whether it be by mail or email, please address to the Practice Manager. The email address is - laurapmgreenpractice@gmail.com

Complaints relating to clinical care or associated charges will  be referred to the dentist providing treatment. We will acknowledge the complaint in writing within 3 practice working days. We will provide a fill response (with redress or details of action to be taken, where appropriate) within 10 practice working days. If this is not possible for any reason, we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed. The full response may initially be given at a meeting or by telephone if the patient prefers, and will then be confirmed in writing. 

If you wish to see a copy of our full complaints procedure please request this and provide an email or an address for this to be forwarded to. 
Where a patient is not satisfied with an outcome, or response as a result of raising a complaint at the practice they may refer to matter to :
​
NHS Bristol,
South Plaza, 
Marlsborough Street,
Bristol, BS1 3NX 
Telephone : 0117 9003433

We are also very happy to receive comments and feedback about your positive experiences at the practice, this is helpful to our team so we can keep doing what we do that our patients appreciate! There are many ways you can let us know that you appreciate our service these include :
Liking our Facebook page and leaving a review on Google Reviews